Refund & Cancellation Policy
Last updated October 26, 2026
We want lovely-companion to feel right for you or the person you're supporting. If it doesn't, cancelling and getting your money back is simple.
Free trial
Paid plans start with a 7-day free trial. Cancel before it ends and you won't be charged.
14-day money-back guarantee
If you're not satisfied, you can request a full refund within 14 days of any payment — first payment or renewal, monthly or yearly.
How to request a refund
Refunds are processed by our payment provider, Paddle, the Merchant of Record for our orders. Visit paddle.net and look up your order, or email us at hello@smartmindsusa.com and we'll arrange it. Refunds go back to your original payment method, usually within 5–10 business days. See also Paddle's refund policy.
Cancelling
Cancel anytime from the Me page or the Plans page. Your plan won't renew, and you keep paid features until the end of the period you already paid for. Free features — mood check-ins, family and friend messages, and help requests — stay available.
Changing plans
Upgrades take effect right away with a fair, pro-rated charge. Downgrades take effect at your next renewal.
App store purchases
If you ever subscribe through Apple's App Store or Google Play, refunds for those purchases are handled by Apple or Google under their policies.
Questions? Contact us.