Privacy Policy

What we collect and why

• Account details — email, password (stored securely), display name. To create and secure your account. Basis: contract.
• Preferences — who the app is for (age group), where you are, interests, accessibility and reminder settings. To personalise the app. Basis: contract.
• Mood check-ins and activity progress — to show your day and, only if you allow it, share a gentle summary with linked family. Basis: contract and consent.
• Companion chat messages — to hold your ongoing conversation. Basis: contract.
• Family and friend messages, photos and voice notes — to deliver them to the people you choose. Basis: contract.
• Support emails — to help you. Basis: legitimate interest.
• Basic technical data — device/browser type, IP address, error logs and anonymous page visits. To keep the service secure and working. Basis: legitimate interest.

lovely-companion is not a medical service and does not ask for medical records, diagnoses or medication details. Please don't share them in chat.

Who can see what

• Your companion chat is private to you.
• Linked family can see family messages and photos, and a daily summary of activity. They see your moods only if you turn on "Share my mood with family".
• Approved friends see only the support messages and shared activities you exchange — never your chats, moods or family information.

Who we share data with

• Service providers who host our app and database, and the AI provider that generates companion replies (messages are sent only to produce a reply and are not used for advertising).
• Paddle, our Merchant of Record, for checkout, subscriptions, payments, tax and invoices. Paddle handles your card details; we never see them.
• Professional advisers (legal, accounting) when needed.
• Authorities where the law requires it.

We do not sell your personal information or use it for targeted advertising.

Cookies and storage

We use only essential browser storage to keep you signed in and remember settings. We don't use advertising or tracking cookies. Payment pages from Paddle may set their own essential cookies.

How long we keep it

We keep your data while your account is open. When you delete your account, your profile, chats, moods, messages, photos and connections are deleted right away from the live system and removed from backups within 30 days. Payment records are kept by Paddle as required for tax law.

Children

Children under 13 may use lovely-companion only through an account created and supervised by a parent or guardian. We don't knowingly collect information from children without that consent. A parent can ask to review or delete a child's information by emailing us.

Your rights

Depending on where you live (including under GDPR and California law), you can ask to access, correct, delete or export your information, restrict or object to how it is used, and withdraw consent. You can delete your account yourself on the Me page. For anything else, email hello@smartmindsusa.com; we reply within 30 days. You can also complain to your local data protection authority.

International transfers

Our service providers may process data in the United States and other countries. Where required, we rely on safeguards such as Standard Contractual Clauses.

Security

We use encryption in transit, access controls that keep each person's records private, and limited staff access. No system is perfectly secure, so please use a strong password.

Changes and contact

We'll tell you in the app about important changes. Questions: SmartMindsUSA LLC, 5534 Saint Joe Road, Fort Wayne, IN 46835, hello@smartmindsusa.com. See also our Terms.